Refund Policy
Terms of Service for TimmyLovesArt.com
SECTION 1 - ONLINE STORE TERMS
By engaging with TimmyLovesArt.com, you acknowledge your acceptance of our terms and conditions. These terms apply to all site visitors, customers, and other users. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the website or use any services.
SECTION 2 - RETURN AND REFUND POLICY
General Returns
For non-personalized items, we accept returns within 14 days from the date you receive your products. To initiate a return, please contact us within this timeframe. Note that you will be responsible for covering the return shipping costs, which are non-refundable. Similarly, the original shipping costs are not refundable if you return an item.
Refund Process
Upon receiving your return or proof of your return, we will process your refund within 14 days. Refunds will be issued using the original payment method. Please consult your payment provider to know when the refund will be credited to your account, as processing times may vary.
Damaged or Incorrect Items
If you receive a product that is damaged or incorrect, please reach out to us immediately with the following details:
- The email address used to make the purchase
- Your order number
- Your name
- The name of the item
- A photo showing the issue
We aim to resolve such issues promptly to ensure your satisfaction.
Personalised Prints
Please note all sales are final for personalised prints. We do not offer returns, exchanges, or refunds on these items due to their custom nature. Before finalising your order, please ensure all personalisation details are correct.
SECTION 3 - CONTACT INFORMATION
If you have any questions about these Terms of Service or would like to initiate a return, please contact us directly. We're here to help and ensure your experience with TimmyLovesArt.com is nothing short of exceptional.